o   Have you checked stock?

o   Have you verified pricing?

o   Is your artwork in vector format?

o   Does your order require a rush to meet the in-hands date?

What Should Be Included On Your PO

o   Ship to Address

o   Shipping acct # (if applicable)

o   Item #/Name

o   Quantity

o   Decoration Method/Setup Cost

o   PMS Colors (if applicable)

o   Correct Pricing

o   Run Charges/Less Than Minimum Fees/Rush Fees, etc

o   In hands date (if applicable)

o   Artwork in vector format. Please also include any virtual proof/mock up to reference.

What To Expect After Submitting Your PO

o   An order confirmation will be sent immediately following the processing of your purchase order.

o   50% down payment is required to initiate the proofing process and hold stock. The remaining balance plus any freight charges will be due once the order is ready to ship.

o   We accept payment via:

• Check
• ACH
• Credit Card (please note, there is a 3% fee)

If applicable, additional locations can be decorated and are subject to the setups and run charges below.  Pricing is subject to change without notice.

• Cylindrical Screen Print: one color included. Additional colors are subject to to setup fees and run charges. 
  • Additional setup per PMS color: $62.50 (g)
  • Run Charge per additional color: $0.63 (g)
  • Reorder setup per PMS color: $31.25 (g) 

• Cylindrical Digital Print: Full color included. No additional setups or run charges apply to this decoration method.
  • Reorder setup per PMS color: $62.50 (g)

• Pad print: One location included. Additional locations are subject to setup and run charges.
  • Additional setup per additional location: $55.00 (g)
  • Run charge per additional location: $1.25 (g)
  • Reorder setup per location: $25.00 (g)

• Laser: One location included. Additional locations are subject to setup and run charges.
  • Additional setup per additional location: $62.50 (g)
  • Run charge per additional location: $1.25 (g)
  • Reorder setup per location: $30.00 (g)

• Full color decal: One location included. Additional locations are subject to setup and run charges.
  • Additional setup per additional location: $45.00 (g)
  • Run charge per additional location: $1.25 (g)
  • Reorder setup per location: $25.00 (g)

• Digital Print: One location included. Additional locations are subject to setup and run charges.
  • Additional setup per additional location: $62.50 (g)
  • Run charge per additional location $1.25 (g)
  • Reorder setup per location: $25.00 (g)

Artwork Requirements

The following is provided to assist you in submitting art that will ensure satisfaction and timely completion of your order. Please be as specific as possible with the layout of the artwork. This will allow us to efficiently process your order. If exact size is NOT stated, art will be sized to fit item.

Preproduction Sample and Blank Samples

Standard lead time for a pre-production sample is 5 business days from digital proof approval. Rush production is not available for pre-production samples. Not all products are available for preproduction sampling.

Personalization / Variable Data

 Variable Data is available with the following decoration methods.

Laser Engraving:

• Additional $2.50 (g) per item/ per piece of data

Digital Printing:

• Additional $1.25(g) per item/ per piece of data

Rush Orders and LTM Orders

 Standard production time is 10-15 business days if the item is in stock at the time the order is placed. 

• If the item or items are not in stock at the time the order is placed, the lead time will be provided at the time the stock arrives.

Rush Service is available for most orders. We will always work to accommodate a rush, but this service is not guaranteed. Rush service is only available if the item(s) are in stock at the time the order is placed.

• 5 Day Rush service: $0.82 (g)/ item
• 3 Day Rush Service: $1.56 (g)/ item

• 50% is due at the time the order is placed.
• Remaining balance + any freight charges are due at the time the order is ready to ship.

If at any time you would like an application for credit terms, please reach out to info@brandboxpromos.com.

• Please note: Upon approval of credit terms, the first order placed with us must be paid with an alternative payment method. Please see below for a list of options.
• Review of credit application typically takes 7-10 business days.

Available options for payment include:

• Check, in which case the order can be processed when the check has cleared
• ACH, in which case, a transaction confirmation is all that is required to get the order processed, however, receipt of funds is required to ship the order.
• Cred card, which does incur a 3% fee, but is the fastest way to secure stock and get an order processed.

• Cancellations are subject to a $60.00 (g) charge and all labor and production costs expended. All requests for a cancellation must be in writing! We cannot guarantee cancellation of your order after art proof approval.

• Returned merchandise will not be accepted without written authorization from BrandBox. Contact Customer Service for RA number.
• BrandBox reserves the right to request a sample of the item to be returned before an authorization is to be made, contact customer service.
• Merchandise found to be incorrect due to our error will be replaced at no charge when returned within 30 days from receipt of merchandise.

• Cancellations are subject to a $60.00 (g) charge and all labor and production costs expended. All requests for a cancellation must be in writing! We cannot guarantee cancellation of your order after art proof approval.

• Returned merchandise will not be accepted without written authorization from BrandBox. Contact Customer Service for RA number.
• BrandBox reserves the right to request a sample of the item to be returned before an authorization is to be made, contact customer service.
• Merchandise found to be incorrect due to our error will be replaced at no charge when returned within 30 days from receipt of merchandise.
• Catalog Illustrations: Logos and other imprints in this catalog are for illustrative purposes only. They are never intended to suggest that this company designed the imprints or that the company whose logo is illustrated in any way endorses the product, nor are any items with these specific logos for sale to anyone other than the parties expressly authorized by the owner(s) of such designs.